Vodacom charges for services they cannot offer.

I tried to take out a fibre contract with Telkom and Openserve. Openserve does not have connectivity in my street and after four months was asking me for contacts of the Residents Association. Vodacom then contacted me and informed me that they could offer me a fibre service in my street. I enquired about my specific street and the agent specifically mentioned my street from the school to the recreation centre was covered. They sent the router did not connect it and debited the first amount without connecting the unit. It has since transpired that the Municipality has not granted them permission for usage. So Vos=dacom charged me for a service they could not offer.