Vodacom charges for services they can't provide

<p>I am a customer of Vodacom. I went on their website to get a copy of my itemised bill for the month of April. The website was extremely slow and I was not able to download the itemised bill. I contacted their call centre and explained to the operator exactly what I needed, i.e a copy of my itemised bill for April by e-mail. While I was holding he sent me the invoice for May. I told him that was not what I wanted. He kept me on hold for 26 minutes during which time he was unable to help me. He called me 10 minutes later&nbsp;and was still unable to send me the bill. He then asked&nbsp;another operator to assist me. I was on the line for 42 minutes until they put the phone down on me. Two hours later I received an e-mail from Vocadom with an attachment labelled itemised bill. Upon opening the document I found that the two pages are blank. Vodacom charges me every month for itemised bill but it is almost impossible to get one when I need it.</p>