WV
Wessel V

1 reviews | Active since May 2019

20 May 2019, 09:21

Vodacom charges for services not contracted!

Vodacom started charging me for gamemine and entertainment services that I never subscribed for. The lame excuse is that I registered by mistake when I clicked on the services. In the 25 years I have been a client of Vodacom I have always signed contracts for any subscriptions - now I subscribe by mistake? I have reported this in March and requested that it be blocked and yet it continues to reflect on my account. I paid my normal contractual subscriptions and refuse to pay for ******* subscriptions - now I am being threatened that my services will be stopped. This is unacceptable!

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Replies (1)
Vodacom
Vodacom's reply20 May 2019, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team