Vodacom charges for services it cannot provide

We've been having a battle with Vodacom to restore our fiber/WiFi connection since it mysteriously went down and was never restored. To date, Vodacom is refusing to provide feedback and we have received absolutely no details from them. We can see many people are struggling, with some having been without fiber for absurd periods of time. We are working AND studying from home, meaning we have to buy ridiculous amounts of data, to compensate for a service that we PAID for, but that Vodacom, apparently, is too pathetic to provide. In hindsight, I would have gladly used a different service provider to avoid this truly pathetic service