Vodacom charges for error, supplies faulty tablet and does not respond

<p>I signed up for a contract in july 2016 for an ipad pro 12.9 256GB. The detail in the app was not complete no unit decription. The unit never arrived for 4 weeks. after various escalating complaints i was assigned Jacques du Plessis to assist. Turned out the consultant made an error didnt note size of ipad pro, the 256GB is not available on contract for the ipad pro 12.9. therefore apparently it was deemed to be the ipad pro 9.7. Jacques sourced the ipad pro 12.9 128GB within 3 days. the error application was suppossedly cancelled. BUT i have been paying for this error contract and the valid contract since july 2016. i have followed up with store, customer care and jacques. no cancellation or error contract. Jacques answers my calls but has no feedback. refuses to supply his managers details so i can escalate the matter. NOW the unit supp**** is faulty!!! i report this to Jacques and nothing!!! i have his cell and email details. he has ignored requests for feedback. i want a refund, cancellation of error contract and a new ipad pro 12.9 128GB - one that works!!!! i feel they supp**** returned hardware!!!</p>