Vodacom charges for data not used

I have this same complaint 4 years later. Vodacom is taking money for out of bundle data on a phone with no internet or data access. If they take 50cents from millions of customers over years they are making millions. I was busy with customer services for 43 minutes and all they can do is block it for the future. Who has the time or patience to hold on for 43 mintes. Then you're asked to rate the service. The consultants aren't the problem, the company is.