1 reviews | Active since May 2016

01 Jun 2016, 07:50

Vodacom charges for data bundels and does not load them

<p>On Sunday 29 May I purchased 2 data bundles for my fone on the vodacom app. The charges were added immediatly to my invoice but the data never got added to my contract. On Monday I called the 111 help desk and was told that because of a migration on my account all data bundles would be loaded after the migration had been finalized. On Tuesday I recieved an sms saying the migration was finalized. Now it is the 1st of June and the data has still not been added to my account. I am being charged for these bundles yet it seems that vodacom will give me my data only whennit suits them</p>

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Replies (1)
Vodacom
Vodacom's reply01 Jun 2016, 09:43
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards

Consumer Website Team