RZ
Rohan Z
1 reviews | Active since Jan 2020
08 Jan 2020, 14:24
Vodacom charges extra for a prepaid service on a contract
With the use Caller ID on a prepaid vodacom sim it is a free service to use, but when you change or take out a contract at vodacom they do not tell you that you will be charged an extra R10.00/month to have the service that you always had on prepaid. What difference is there between a prepaid and a contract sim, this is clearly vodacoms way to get more money out of you so think carefully before you get a vodacom contract as nobody tells you about these hidden costs. You would have though vodacom would have been nicer to people who have a 24 month commitment to them over someone that does not pay them at a regular interval.
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Replies (1)Vodacom's replyOfficial
09 Jan 2020, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jan 2020, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
