1 reviews | Active since Sept 2015
VODACOM CHARGES EXCESSIVE
I woke up this morning to find out that Vodacom tried debiting R2, 800.00 from my account. I have two small contracts with them and to my shock and horror, I was totally alarmed at this astronomical bill because my bill is normally R600.00. For some very odd reason, Vodacom tells me that I used \data\"amounting to R2,000 in February? Here's the mystery...the sim card that supposedly used this amount of data (insane amount) was in a tablet, that sits in a draw, that is not even on? How on earth does Vodacom get away with this? The worst part of all of this is that I was actually the main lead in the last Vodacom Ad (Summer days are happy days) and yet, I'm being ****** by Vodacom? I'm so so so DISAPPOINTED and actually hate the brand. Strangely enough, last month, they deducted R1, 900 from my account and as much as I thought this was over the roof, I paid it...but I refuse to go through this again. I'm being ****** and it's not on."
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
