CC
Cornell C
1 reviews | Active since Dec 2013
18 Mar 2019, 15:02
Vodacom charges after cancellation
In the middle of January I phoned to cancel my account. The call center assured me that the end of January would be my last payment. February they still deducted money. I immediately phoned them and after holding for hours they responded that the money would be returned to me within 5 working days. It has been 3 weeks. Chances are they will deduct again. I am going to dispute this charge in my bank account and also block Vodacom from my bank account
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
18 Mar 2019, 15:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Mar 2019, 15:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
CC
Cornell C's updateReviewer Update
30 Mar 2019, 07:44Today vodacom has deducted twice the usual amount for my cancelled contract back in January after they refunded me. This is ridiculous. How long is this going to take to ge resolved?
CC
Cornell C's update30 Mar 2019, 07:44
Reviewer Update
Today vodacom has deducted twice the usual amount for my cancelled contract back in January after they refunded me. This is ridiculous. How long is this going to take to ge resolved?