Vodacom charges account in error

<p>Vodacom contacted me in connection with a new router. The price was 5 G for R199. My account is now charged with twice the amount. After asking for a call back from them as you can't get through on tel number 111 they phohed back. 52 minutes later after being transferred to 3 persons only to hear that they double charged my account accidently , but no one has authority to credit the account. It is so fustrating. Then I see my other account is increasing with R1 na day on Vodafone live. I gave no authority for this and can't get through on 111 to get answers. There is no email options and the vodacom website is always having technical difficulties. This a big company in South Africa but you xan't reach them to sort out problems</p>