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Mike M

1 reviews | Active since Jan 2018

09 May 2025, 11:36

Vodacom Charges

I have had the latest charges for what Vodacom describe as Entertainment Services reversed. As has happened in every instance (3rd or 4th), Vodacom claim, and without providing evidence, that I subscribed to the service. At no point did I knowingly subscribe to any service other than the basic subscription charge and suspect that Vodacom would point to some obscure key stroke action which I am not aware of or which could, and in some contorted way, be used by Vodacom to legitimise their behaviour.

I would suggest to Vodacom subscribers who have, or could be, a victim of questionable charges to refer the matter to the Small Claims Court regardless of the amount in question. A simple, inexpensive and effective way to recover charges deemed to be unwarranted.

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Replies (1)
Vodacom
Vodacom's reply09 May 2025, 12:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team