MH
Matthew H

1 reviews | Active since Jul 2011

08 Jun 2016, 07:04

Vodacom charged me twice

<p>I was charged (debit order) on the last day (of last month). I requested that they change my monthly debit date, to be on the 8th of every month, only to find they have debited my account today (2 weeks later). I was under the impression it would be on the 8th of next month (for June). I contacted the call centre to be told yes, its for the month we in, so effectivly my account has been debitted twice in 2 weeks, the point is, if they had told me this at the point of me requesting a debit date change, I would have not gone through with the change.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply08 Jun 2016, 07:37
Official

Thank you for making contact with us,

Please accept our sincere apology for any inconvenience caused.

Kind regards

Vodacom Consumer Websites