1 reviews | Active since Sept 2015
Vodacom charged me R2 300 in data, in just 3 weeks
I opened a cellphone contract on 9 August 2015 and I was unknowingly put on an Open Line contract. 3 weeks later, Vodacom said i owe R2 300 in used data, in just 3 weeks! My phone was then put on soft lock and i could not make calls, send an sms or use whatsapp/ access my emails. <br> <br> I went to the Vodacom store in Sandton and called Vodacom's customer line but I got no help, even when i told them about my data usage. I used wifi at work (Mon-Fri). I could never have got to that crazy amount of R2 300, using data alone, in just 3 weeks. I am not a business. <br> <br> I want proof of this otherwise I am taking this up with the relevant regulators and I am not willing to pay so much on data charges. It's ridiculous. The Consumer Protection Act was implemented to avoid such exploitation.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
