VODACOM CHARGED ME FOR AIRTIME I DIDN'T RECIIEVE!

I'm actually so tired of Vodacom. As a loyal Vodacom customer for many years, I've reached a point where I actually don't see the value I earn as a customer. On the 27th October I bought airtime worth R100 using the My Vodacom app and payment method was masterpass. I never received my airtime but my bank account was charged.

It is now 1 November, I've called Vodacom more than 5 times and more than 72 business hours have passed yet I still have not received my airtime or refund.

I expect more from Vodacom and I'm disgusted by the service. Definitely considering moving to the another service provider.

At this point, I don't even want that airtime. I just want my R100. That's a lot from a student