Vodacom charged me but did not render service

vodacom has my5 service and or bundle u can purchase using the *111# service. Very briefly the service allows u to add 5 Vodacom Numbers for u to call and a complimentary small data bundle. Yesterday I purchased said bundle for R8.00 however I was not able to call any of the number I listed as favorite further more under the belief and supported by a confirmation sms that the purchase was successful the internet usage ran off my immediate airtime which depleted my account balance. I called Vodacom customer care only to be told by agent that I did not purchase the bundle this conversation went on until my battery died. So I charge up and in 5 min I'm contactable hoping someone would call. Nothing zip fotch vokall. How do we as South African allow these no this telecom company get away with Jacking my cash. A ***** in mask is no stereo type a huge Brand with loads of customer that can't get simple service working. Still jacking and or *****ing my money is unacceptable. I hope someone calls quick before I go social. Yeah social u mo fo that's the ingenious of social media no matter how big u are we have the same platform. Next move yours.Despicable words for despicable service .