1 reviews | Active since Mar 2016
Vodacom charged me after the contract was cancelled, and then handed me over for non payment of data i did not use.
Because Vodacom could no longer provide a stable data service in my area (Smallholdings), they gave me the option to cancel my data contract which I did but they kept on charging me each month. I can show definitively that I cancelled with them, but Vodacom themselves and a succession of credit bureaus afterwards continue to hound me for payment of data I did not use. The latest bureau have now take a default judgement against me, and threatened me with a garnish order at my place of work. It is just bullying tactics all the time, and they do not listen to anything you have to say to them. I have offered to meet them in court, and they ignore that and just bully.
I have logged a call with the Ombudsman, but they have been too busy to respond,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day Bob,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email feedback received.
Regards
RO
Good Day Bob,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed as per email feedback received.
Regards
RO
