Vodacom charge more but their service is just as bad if not worse than Telkom. Didnt expect the Vodacom experience to be such a negative influence in my life. The service offered is supposed to make you life better not stress you out till your insane.

Vodacom just as rotten as the others. *** has happened to customer service and honest companies these days???? I signed up with a debit order i did that for a month and I told them I would prefer to pay on the app. The next month goes fine no issues then the following month I see a charge for R100.88. Now vodacom have gone and fired all the humans and left us to deal with the idiotic Tobi AI. WHAT AN ABSOLUTE WASTE OF MONEY. It is beyond useless and helps you achieve absolutely nothing. Its purely a time waster created just to **** customers off. Now vodacom make it pretty hard, NO REALLY HARD to get through to a human being on the phone who can actually deal with your problem. I believe thats an intentional move. Without a doubt they want to make it as hard as possible to get through to them when you have something they need to sort out. That BEEPING Tobi is rigged to sell you stuff you dont want either. I got sold Calling Line ID clip against my wishes. Im trying to sort out my issues its trying to sell me ****. I said NO 9 times!!!!! It added it to my monthly account anyway. That wasnt an accident. That is some really dirty ass move from vodacom. And how do you get it rectified? Speak to idiot Tobi the dummy who sold it to you in the first place? ABSOLUTELY shocking way of doing business. I left vodacom 15 years ago and I switched over again because they had an upgrade I wanted, but wow their service makes Cell C and Telkom look like Kings of customer service. So im being billed R100.88 per month extra and vodacom wont actually put it on an invoice so you can see what they up to. Nope. It has a invoice number but Guess what? Thats all you getting. So all you can do is stare at the invoice number and the amount and wonder if God has given you enough strength and endurance to deal with calling Tobi... Just pay it because your dreaming if you think you getting anything useful out of Tobi AI. He isnt there to help you. He is there to irritate you so much you dont phone back and therefore cant sort out problems on your account. Vodacom doesnt even have the respect to give its customers people they can turn to about their problems instead of half wit Ai chatbots. How pathetic. If that is what our business is worth to Vodacom I will definitely be showing them the middle finger a second time. That will be the last. Im not dealing with Tobi im going to find email addresses linked to people who sit in high up offices. Sick of this ****