Vodacom charge more but all we get is bad service

I called vodcom customer line 082111 and after waiting for 12mins decided to use there call back system. Unfortunately I was unable to answer the call when they called back (my fault). So I called back, 8mins later I used the same opinion and they called back but NOBODY picked up when I was transferred! What is the point of this services! 40mins later I got through to a consultant who wasn't very pleasant. <br> I have a BIG issue with vodcom increase contract prices. I have only just resigned my contract with vodacom and was assured by the sale rep in the vodacom shop I would only be paying R699, now as of the 01st of May I will be paying a additional R40 which is R960 over 24 months. And if I want to cancel my contract which I am now bound to for 24months because I was misinformed I will have to pay a cancellation fee. I understand that it may be in the terms and conditions but then vodacom you need to train your sale staff to inform people correctly. <br> Total annoyed by these big companies just increasing prices constantly and not considering there customer <br>