LH
LA H

1 reviews | Active since Dec 2014

15 Sept 2025, 22:01

Vodacom charge for things even their agents do not recognise and their signal is questionable!

Vodacom was my phone company since 200 when I returned to South Africa. I had 2 numbers I still cherish. Iaintained accots of about R6000 and started to reduce to 6 today and only 4 tonight! Attrition, because of bad service, ridiculous client service misuse of trust and overcharging for "added benefits" The call centre lady actually laughed and asked me..."Sir I have never seen this, what is all this they are charging you for? Six items even she never knew existed! That explains half of my talking to Hello Peter. Check your Vodacom accounts for what they charge you for! That is my advice and then see where you can find a decent service with backup And a good signal! I cancelled two more lines and expired contracts! So it went to month by month. Their agent told me they will charge me for cancelling and I said this will end on the Consumer Council desk and the Ombudsman! Beware, I tell you and most businesses has Learned and try to be a Gupta! Wednesday last week, now 5 days ago a debt company called me and told me they want R500 something on one of my Vodacom accounts. I fell silent. Then I laughed silently. I said I pay them through Vodapay app. I then even before the next date for payments I made A R2500 payment to Vodacom, afterwards the app said I owe nothing my next payment should be October. Then Friday and again on Monday I was told my line will be cancelled today finally. On phoning Vodacom, looking at Vodapay app I was owing Nothing! Still I am being accused of owing them! Beware! Gupta South Africa.

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2025, 08:08
Official
 
Dear Customer,
 
Thank you for bringing your complaint to our attention.
 
Please be advised that a consultant will be in touch with you shortly to assist with your query.
 
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
 
Kind regards, 
Vodacom Consumer Website Team