KE
Karl E
1 reviews | Active since Jul 2009
30 Mar 2020, 18:45
Vodacom charge for GAMEMINE that I never subscribed to
I seem to be yet another victim of a Vodacom **** which I've read about. GAMEMINE! I never subscribed to this service. I have no app applicable to it on my phone. I was charged R145 for the service and phoned customer care to have it removed. They said they did and I checked that it was. Of they said I subscribed to it, which I didn't. They also said I would not be refunded. Lo and behold, when I checked a few hours later, another R150 (for Gamemine) was added to my account, I want these amounts refunded and if they are not I will have to take it up with the press and the CGSO.
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Replies (2)
Vodacom's replyOfficial
31 Mar 2020, 09:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2020, 09:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KE
Karl E's updateReviewer Update
06 Apr 2020, 10:08No-one from Vodacom has contacted me with regards to this complaint. I stated that I contacted Vodacom initially, only to find that I was debited AGAIN for Gamemine, AFTER my call. So what has Vodacom actually done about this, apart from a generic reply? Absolutely nothing.
KE
Karl E's update06 Apr 2020, 10:08
Reviewer Update
No-one from Vodacom has contacted me with regards to this complaint. I stated that I contacted Vodacom initially, only to find that I was debited AGAIN for Gamemine, AFTER my call. So what has Vodacom actually done about this, apart from a generic reply? Absolutely nothing.