PE
Peter E
1 reviews | Active since May 2016
10 Sept 2019, 13:02
VODACOM CHAOS
Vodacom Account chaos No response to previous complaint I have a data bundle for # *** to which data usage messages are sent but the monthly bill is sent to my Blackberry Bold # *** in a format I cannot receive WHY ??? The bill is also not available on the website. WHY ??? Received a sales call on Prepaid # *** and order tracking also Went into website Cancellations # *** was told we do not deal with prepaid numbers The sales call was to that number WHY NOT ??? Emailed 6 August cancelling Phoned and Held on for 20 mins for Rewards and cancelled again Received SMS wanting 1,2 or 3 choice 16th August No Response
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Vodacom's replyOfficial
10 Sept 2019, 14:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2019, 14:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 09:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply25 Sept 2019, 09:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team