JB
Joyce B

1 reviews | Active since Jun 2017

07 Jun 2017, 17:02

Vodacom chaos

<p>Firstly, I'd like to thank hellopeter helping me with cell c and them giving me an old phone. I ported from vodacom to cell c, March last year, I even had a problem with cell c which you helped me on. After 6 month's someone from vodacom called me and they put me back to their database after I settled their amount without my consent or knowledge of them putting me back on their system, they said that Im owing them money and they put me on credit barau. I want them to remove me on credit barau as I am not owing them anything as all payment was done and they allowed me to port to cell c due to me settling my outstanding amount. I want an investigation done as to why am I there. As hellopeter has helped me before with my cell c issue. It's not possible for one to port without paying your outstanding amount, vodacom approved the porting. After someone from vodacom called and asked why aren't I on the database I was added back. I couldn't send my daughter to school because of this. So hellopeter could you please help me .</p>

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Replies (2)
Vodacom
Vodacom's reply08 Jun 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JB
Joyce B's update08 Jun 2017, 19:49
Reviewer Update

Firstly I'd like to say thank you for the assistance. I'd like vodacom to send me an email that states that I don't owe anything and that I'm off their bad credit as they have stated, I would require documented proof