TK
TASNIM K

1 reviews | Active since Jun 2013

11 Apr 2018, 14:53

Vodacom changing prices of bundles without approval of customer????

I received an sms a week or so ago to tell me that the prices of certain contracts are changing and so are the offerings (in terms of data and minutes etc) with effect from May 2018. When I clicked the link I saw that my bundle is changing in price and offerings. I have NOT In any way agreed to this, no one has called me and neither am I interested in the increased price OR offerings. I am perfectly happy with how it is now. How can you just change prices without the consent of customers. I am not prepared to, come May, suddenly pay increased prices. I refuse to as is my right as a consumer

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2018, 15:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Apr 2018, 16:20
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic