MP
Michelle P

1 reviews | Active since Mar 2015

06 Dec 2023, 13:33

Vodacom changing plans without advising customer

I signed up for a vodacom home internet bundle last year feb. The deal was a 100meg line uncapped. Without any notification vodacom has dropped my line to a 10meg line and it is now capped at 600gig but my premium has stayed the same. How can a company do this without advising their customer? I am paying the same but getting slower internet.

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2023, 08:01
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team