MP
Michelle P
1 reviews | Active since Mar 2015
06 Dec 2023, 13:33
Vodacom changing plans without advising customer
I signed up for a vodacom home internet bundle last year feb. The deal was a 100meg line uncapped. Without any notification vodacom has dropped my line to a 10meg line and it is now capped at 600gig but my premium has stayed the same. How can a company do this without advising their customer? I am paying the same but getting slower internet.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
07 Dec 2023, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Dec 2023, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
