PO
Pieter O
1 reviews | Active since Sept 2016
02 Jan 2020, 23:27
Vodacom changing plan without customers consent or knowledge
I downgraded to Smart Xl plan, confirmed by taking screenshot from vodacom account. I then went overseas, activating roaming before I left. Vodacom changed my plan back to highest plan WITHOUT my consent. In what world can a cell phone company just change a plan? Now I am being invoiced a R 1000 more per month. ***** when I see it!!!!
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Pieter O's updateReviewer Update
05 Jan 2020, 17:03Tried 10 times to contact Vodacom Sa customer care numbers. They do not work. 3 vodacom store managers “fixed” the problem. Vodacom is *******ly changing contracts and then simply deducting inflated premiums monthly. Vodacom SA service SUCKS.
PO
Pieter O's update05 Jan 2020, 17:03
Reviewer Update
Tried 10 times to contact Vodacom Sa customer care numbers. They do not work. 3 vodacom store managers “fixed” the problem. Vodacom is *******ly changing contracts and then simply deducting inflated premiums monthly. Vodacom SA service SUCKS.