Vodacom changing my banking details

<p>I have been a loyal customer of Vodacom for 10 years plus.</p> <p>Beginning May 2017 I changed my banking details from Standard Bank to FNB. Vodacom debitted me, all was great.</p> <p>This month i get sms's from Vodacom, saying i have not paid my bill/ debir order wasnt paid, very strange, as i have more than sufficient funds to pay the debit order.</p> <p>I call last week i call ********** , they can really help me, i have to send my bank statements to them. What the hell for??</p> <p>So i sent a screenshot. I was told someone would contact me regarding the R100 penalty..... Excuse me? i will NOT be paying any penalty.</p> <p>A week later, nooone has called me. I called again this morning, spoke to Riaan, who said that they tried to debit my Standard Bank account..... WHAT?!?!?!</p> <p>You debited me last month from FNB.</p> <p>I want to know who the hell gave you the authority to change my banking details.</p> <p>I want to know who did it.</p> <p>This affect my credit record, NOT YOURS!</p> <p>It cost me time holding for hours on end to try sort this out.</p> <p>I would like someone to contact me with answers, today please.</p> <p>I would like the R100 penalty to be reversed off my account.</p> <p>You stuffed up, not me.</p> <p> </p> <p> </p>