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Jannie E

1 reviews | Active since Aug 2013

08 Apr 2019, 15:44

Vodacom changing contract and charges without notice

I think its discussing that vodacom change charges or package that you are on then just inflate your charges and expect you just to take it. They dont inform you of the charges nor give you proof to show that you have received the notification. Changing the package from flexi200 to flexi210 without you having to sign anything but charging you for it.

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Replies (2)
Vodacom
Vodacom's reply08 Apr 2019, 16:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Apr 2019, 11:37
Official
Dear Customer, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.

https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848

https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
 
Regards, 
Vodacom Consumer Website Team