JV
Johan V
1 reviews | Active since Mar 2009
29 Oct 2018, 08:35
Vodacom changes terms without customer knowledge
I have two voice contracts with Vodacom, one that is on smartS+ top up. On this contract I was able to load talk time bundles if I run out of talk time @ R59/50min talk time. This morning I discovered that I can no longer load talk time bundles ********** and can only load airtime @ R1.88/min. This was not the terms that I signed in the contract and neither was I informed of the changes to these terms. Vodacom is in breach of contract and need to rectify this ASAP or this contract is non and void and I will refuse to carry on with payments and take legal action if necessary.
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Replies (3)
Vodacom's replyOfficial
29 Oct 2018, 09:14Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Oct 2018, 09:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Oct 2018, 13:01Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded to you via email. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply29 Oct 2018, 13:01
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded to you via email. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded to you via email. Regards Consumer Website Team(SA)
Best regards,
JV
Johan V's updateReviewer Update
29 Oct 2018, 13:20Hi Ashwin, I found the proof of the transaction we spoke about on the phone, if you could send me your email address then I can forward this to you like we discussed.
JV
Johan V's update29 Oct 2018, 13:20
Reviewer Update
Hi Ashwin, I found the proof of the transaction we spoke about on the phone, if you could send me your email address then I can forward this to you like we discussed.