Vodacom changes my banking details without my permission

<p>I changed my banking details with Vodacom from Standard Bank to FNB last year August 2016. On Tuesday, April 4th, I received an sms from Standard bank stating my debit order was returned.</p> <p>When I spoke to Vodacom call center on Wednesday, they told me that I called in on 31 March 2017 requesting they change my banking details back to Standard Bank for which they could not give me any proof of. Matter was still not resolved.</p> <p>Today got a call from Vodacom stating my cellphone account is in arrears so I gave them a call... again. I spoke to a lady by the name of Andiswa in the customer care dept who told me that a standard bank account was debited on 3 April 2017 and couldn't assist me further so I needed to go through to the accounts dept. </p> <p>After speaking to Vuyo, the supervisor in the accounts dept, my matter was still not resolved as she couldn't help me either. Being completely useless and not being able to resolve my issues, I was told that I had to run around to get bank statements for a ***** up that was made on their side which is completely unacceptable. </p> <p> </p> <p>My issue is why was my banking details changed without my permission?????? And now why must I run around for a mess up that was done on their side? And on top of that,they cannot tell me who gave them permission to change my details!!! </p> <p> </p> <p>I am extremely disappointed not to mention ****en passes of with the service received from Vodacom. </p> <p> </p> <p>I need my matter resolved ASAP and I am not going out of my way for a ***** up Vodacom made. </p>