nM
norman M
1 reviews | Active since May 2015
04 Feb 2020, 07:29
vodacom changes existing contract, without notifying clients
Vodacom are changing contract that i have with them without notifying me. they are not giving me 1GB of data as per our contract. When i call "customer care", they say the data part of the contract expired in January 2020 while the contract is ending on April 2020. Its either i still have a contract with them or not. On the other contrat the data that they give me doesn't carry over to the next month, while it use to carry over.
i believe this makes the contract i have with vodacom null and void
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Replies (4)
Vodacom's replyOfficial
04 Feb 2020, 07:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2020, 07:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
nM
norman M's updateReviewer Update
04 Feb 2020, 11:32when is due course? i don't have airtime to call family and friends? so my life must come to a stand still because of your mistakes?
nM
norman M's update04 Feb 2020, 11:32
Reviewer Update
when is due course? i don't have airtime to call family and friends? so my life must come to a stand still because of your mistakes?
Vodacom's replyOfficial
14 Feb 2020, 09:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback has been provided " Dear Customer. The Promotional My Gig 1 - 24 Months Top Up was added January 2018 and valid till January 2020. Kind Regards,Vodacom" Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 Feb 2020, 09:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback has been provided " Dear Customer. The Promotional My Gig 1 - 24 Months Top Up was added January 2018 and valid till January 2020. Kind Regards,Vodacom" Your query has now been resolved. Regards Consumer Website Team
nM
norman M's updateReviewer Update
14 Feb 2020, 09:30No wonder you reply privately. you are ***********. you don't even understand the issue i raised.
this is the reason i will cancel my contract at the end of the term, which you cant even explain when is the contract end date.
you even have guts to claim the query is resolved without resolving it with me
this is the reason i will cancel my contract at the end of the term, which you cant even explain when is the contract end date.
you even have guts to claim the query is resolved without resolving it with me
nM
norman M's update14 Feb 2020, 09:30
Reviewer Update
No wonder you reply privately. you are ***********. you don't even understand the issue i raised.
this is the reason i will cancel my contract at the end of the term, which you cant even explain when is the contract end date.
you even have guts to claim the query is resolved without resolving it with me
this is the reason i will cancel my contract at the end of the term, which you cant even explain when is the contract end date.
you even have guts to claim the query is resolved without resolving it with me