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Corne C
1 reviews | Active since May 2016
01 May 2018, 18:49
Vodacom - changes eithout notifications
My one number changed from contract to prepaid, and as a result the password of my email changed, without any communication. When I phoned to query this, I was placed on hold so that the person "could check their system", after holding for minutes I received no further response and was put to the service rating line.
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Replies (3)CC
Corne C's updateReviewer Update
01 May 2018, 18:49Number in question ***
Reach me on ***
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Corne C's update01 May 2018, 18:49
Reviewer Update
Number in question ***
Reach me on ***
Vodacom's replyOfficial
02 May 2018, 06:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2018, 06:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 May 2018, 14:28Good day Corne,
Our records show that your Vodamail service was deleted when the migration from contract to prepaid took place. Visit the link below then click on Forgotten Password:
https://vodamail.secure.vodacom.co.za/vodamail_ui/?skipsso=true#home
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2018, 14:28
Official
Good day Corne,
Our records show that your Vodamail service was deleted when the migration from contract to prepaid took place. Visit the link below then click on Forgotten Password:
https://vodamail.secure.vodacom.co.za/vodamail_ui/?skipsso=true#home
Regards
Vodacom Consumer Website Team
Best regards,