SS
Sammyfish S
1 reviews | Active since Nov 2013
01 May 2022, 07:08
Vodacom changes agreements without consultation
Vodacom called me about my 2 contract numbers. They said they want to give me data 1GGB plus minutes 200 minutes at the same place price of R125. Then I agreed as it was a good deal. Then I see now my debit has gone up to R389 per phone . Unfortunately that wasn’t an agreement & I would like to keep my plan. Vodacom’s thinks they are clever & I am no longer interested in the ******* & lying migration.
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Replies (2)
Vodacom's replyOfficial
01 May 2022, 18:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2022, 18:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2022, 12:58 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has confirmed they have assisted, migration was processed and relevant credits processed.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 May 2022, 12:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Please be advised that we have escalated your query to the relevent team. Based on the feedback provided the team has confirmed they have assisted, migration was processed and relevant credits processed.
Regards, Vodacom Consumer Website Team
Regards, Vodacom Consumer Website Team
Best regards,