1 reviews | Active since Jun 2015
Vodacom changed my contract & I am paying 2 bills!
1. VODACOM phoned ME and I NEVER requested any change or add on to my current data contract<br> 2. It was a telephonic conversation which I NEVER asked for anything - VODACOM phoned me!!<br> 3. The sales consultant promised me that my current contract will be cancelled (that was what I understood!!!) and a new sim card delivered to me for the new 1 GB contract for my ipad.<br> 4. I kept on using my 2GB card because it was still working and I was waiting for Vodacom to cancel it!<br> 5. Why do they think for one second if I understood fully what she believes she told me that I would keep on using the same sim card and want to pay for 2 contracts - REALLY??<br> <br> I NEVER contacted Vodacom to make any changes or add any contract to my current contracts. Afrikaans is my home language - so they should stop telling me I agreed to the contract - yes I agreed to it should the other be cancelled - she contacted me because Vodacom claim they could see that I don't use all my data every month and suggest a cheaper contract - what does that tell you?? That tells me the one will be replaced by the other. They will squeeze there customers for every cent.<br> <br> It is already 6 weeks!
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
