WL
Welma L

1 reviews | Active since Jun 2015

18 Jun 2015, 12:37

Vodacom changed my contract & I am paying 2 bills!

1. VODACOM phoned ME and I NEVER requested any change or add on to my current data contract<br> 2. It was a telephonic conversation which I NEVER asked for anything - VODACOM phoned me!!<br> 3. The sales consultant promised me that my current contract will be cancelled (that was what I understood!!!) and a new sim card delivered to me for the new 1 GB contract for my ipad.<br> 4. I kept on using my 2GB card because it was still working and I was waiting for Vodacom to cancel it!<br> 5. Why do they think for one second if I understood fully what she believes she told me that I would keep on using the same sim card and want to pay for 2 contracts - REALLY??<br> <br> I NEVER contacted Vodacom to make any changes or add any contract to my current contracts. Afrikaans is my home language - so they should stop telling me I agreed to the contract - yes I agreed to it should the other be cancelled - she contacted me because Vodacom claim they could see that I don't use all my data every month and suggest a cheaper contract - what does that tell you?? That tells me the one will be replaced by the other. They will squeeze there customers for every cent.<br> <br> It is already 6 weeks!

0
Replies (1)
Vodacom
Vodacom's reply19 Jun 2015, 12:13
Official
Hello Welma L,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team