Vodacom Change of Ownership Delay

I app**** for a change of ownership of a personal contract to my name on Friday, 31 January 2020. The consultant in store told me this process would not take longer than 24 hours. I have contacted the consultant multiple times over the past few days, who informed me that the application status is still "pending". It seems like this is an application process delay, but I cannot get any information about when I can expect this to be done. The Vodacom customer care line cannot help me, as they say only the store can work with change of ownership applications. I am frustrated because of this unexpected delay on the part of Vodacom, and nobody seems to be able to give me more information.