BK
Busisiwe K
1 reviews | Active since Mar 2018
28 Feb 2019, 16:35
VODACOM - CHANGE OF DEBIT ORDER PAYMENT ****!!!
I am now in arrears and I have to pay an additional R100 payment!!! I don't know who advised Vodacom to change the debit order date and my last payment was this month but instead of debiting me on the 25/6 they only debited me on 28 and which I had no funds on my account then. I enquired today & I was advised that I need to pay R100 on top of the R230 that I was suddenly paying from the R190 I was normally paying in the previous 5 months.
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Replies (4)BK
Busisiwe K's updateReviewer Update
28 Feb 2019, 16:36Now I will be in arrears when it is not my fault
BK
Busisiwe K's update28 Feb 2019, 16:36
Reviewer Update
Now I will be in arrears when it is not my fault
Vodacom's replyOfficial
28 Feb 2019, 18:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2019, 18:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BK
Busisiwe K's updateReviewer Update
01 Mar 2019, 08:44I will be waiting
BK
Busisiwe K's update01 Mar 2019, 08:44
Reviewer Update
I will be waiting
BK
Busisiwe K's updateReviewer Update
01 Mar 2019, 16:01No call received
BK
Busisiwe K's update01 Mar 2019, 16:01
Reviewer Update
No call received