IH
Ian H

1 reviews | Active since May 2013

24 May 2018, 18:00

VODACOM change contract with no customer consent

In March I was sent an sms saying that all Smart+ price plans on my account were to be increased and that the data allocation would be increased from 1 May. What gives Vodacom the right to increase contracts without the customer's consent? I called the Help Desk (bit of a misnomer, because there is nothing helpful about a help desk!) and they knew nothing of this SMS. They kept trying to tell me it was the increase in VAT, but it is not the VAT and in any case VAT increased in April.

After multiple frustrating calls I was told I could not log a call until the increase went through! I called in May as soon as I got the May invoice showing that there had been an increase in the VAT EXCLUSIVE amount. Now each time I call to object to this I get an SMS from Afsana Osman in Vodacom Business Support reminding me of the SMS sent in March !!

I do not want the additional data (which is being charged at an outrageous rate per MB) and I do not see why Vodacom should be allowed to change a contract. In the past I tried to have a contract changed and was told I had signed for 24 months and there was no chance of having it changed.

Imagine how much money Vodacom is generating if every contract has has this small increase app**** ... I am sure a lot of the unsuspecting South African public have not even noticed the increase on their account.

My reference number for this issue is A2-AVR4-18RXU

0
Replies (5)
Vodacom
Vodacom's reply24 May 2018, 20:45
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

IH
Ian H's update25 May 2018, 15:28
Reviewer Update
19 hours later and Vodacom have not made any effort to contact me!
Vodacom
Vodacom's reply31 May 2018, 09:53
Official

Dear Ian

Kindly note that the above query has been attended to and feedback has been porovided,

Kind Regards

Craig Julius
Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 May 2018, 09:53
Official

Dear Ian

Kindly note that the above query has been attended to and feedback has been provided,

Kind Regards

Craig Julius
Vodacom Consumer Website Team

IH
Ian H's update01 Jun 2018, 19:09
Reviewer Update
Craig please note that this query has not been dealt with in a satisfactory manner. You keep just telling me that I was told in March that all the contracts on my account would be increased and I keep telling you that I do not accept that you can increase them without my consent. I do not want any more of your ridiculously expensive data and do not accept that you can make me pay more for a 24 contract. How may times am I going to have to explain this before someone at Vodacom will sit up and take note ?!