PG
Pierre G
1 reviews | Active since Oct 2019
16 Oct 2019, 21:02
Vodacom
Impossible task to speak to a service agent re. Billing issue. chat bot? Not! client for 18 years. Complete ******* on expiring data bundles. How is it possible that un-used data is forfeited or expires after you have paid for it. This is 2019 surely customers should be protected. Please can a decision maker contact me.
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Replies (2)
Vodacom's replyOfficial
17 Oct 2019, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Oct 2019, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
30 Oct 2019, 09:31Dear Customer
Please kindly refer to our T&C's on the Vodacom website. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. You can refer to point 7, bundle usage.
Please kindly refer to our T&C's on the Vodacom website. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. You can refer to point 7, bundle usage.
Vodacom's reply30 Oct 2019, 09:31
Official
Dear Customer
Please kindly refer to our T&C's on the Vodacom website. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. You can refer to point 7, bundle usage.
Please kindly refer to our T&C's on the Vodacom website. https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions. You can refer to point 7, bundle usage.