SE
Stephanie E
1 reviews | Active since Dec 2023
06 Dec 2023, 07:31
Vodacom
Vodacom has added a package to my contract that I never asked for or consented to. There is still a charge from Nashua which went bankrupt years ago.
I am unable to get a hold of anyone via phone. Apparently, humans don't operate the phones anymore.
Now I will have to waste my time by going into a branch to address this issue, which I dread because the staff are always so eager to help. Obviously, I am being snarky here. I never have a good experience when I go into a Vodacom store.
I'm so frustrated.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
06 Dec 2023, 07:33Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Dec 2023, 07:33
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
