SE
Stephanie E

1 reviews | Active since Dec 2023

06 Dec 2023, 07:31

Vodacom

Vodacom has added a package to my contract that I never asked for or consented to. There is still a charge from Nashua which went bankrupt years ago.

I am unable to get a hold of anyone via phone. Apparently, humans don't operate the phones anymore.

Now I will have to waste my time by going into a branch to address this issue, which I dread because the staff are always so eager to help. Obviously, I am being snarky here. I never have a good experience when I go into a Vodacom store.

I'm so frustrated.

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2023, 07:33
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team