1 reviews | Active since May 2020
Vodacom CEO/SRM Office response is that I cancel their mediocre service & move to MTN/Cell-C/Telkom/Rain or others - because they are failing to correct their sub-standard-inefficient services at loyal customer’s request to fix
Vodacom, please do us both a favor as I reiterated to your CEO/SRM’s office - this time to Olivia whom I expressed unhappiness with your organization’s ********* behaviour due to a service that was not on par with the value proportion you promised me at the offer and initiation phase that I signed the 24 month contract thereof, for the whole 24 months I reiterated my concerns and unhappiness - pleading and begging for you to correct the sub-standard quality, inefficiencies and deviations experienced by my family and I. Instead, your whole organization that specializes in this network connectivity business including numerous person from your technical team failed to correct or improve the service provided and your best response was that I upgrade to a more expensive service - when I rejected the suggestion from your lazy and *********** people, requesting competent ones to resolve the matter and subsequent to providing you with alternative solutions or ideas to get to the bottom of this matter in order to resolve - you came back with a worse off proposal that I cancel with Vodacom and go to MTN, Cell-C, Telkom, Rain or other network providers - I said I am not leaving after more than 20 years of loyalty to Vodacom, first give me all my monies that u spend on all your services and products that I have over the years and then I will go.
I received calls from SRM/CEO’s office from your employees or executives who lack ethics and integrity because they came and went & I have lost count.
Olivia responded to my last complaint and I told her if she disappears like the others, I am gonna blow a gasket - however I guess it is the culture because she listened as if she cared and requested all my reference numbers explaining she wants to see what happened which I expressed that I really don’t understand what that will help with since they opened them and closed them as they believed the executed their work accordingly however all they gave me is mediocrity, quick to close references without resolving anything - so I asked her not to do the same but hey guess what, she did exactly the same thing, closed references, alleging she called me then sent me an email that she is closing and running off because she sees no issue. All of you failed to listen to any of the details of the concerns, you went to do your mediocre own thing and ran off!!!
I had questions Olivia failed to answer, such as my account has changed to the same mediocre, sub-standard service now expensive, what is happening with my Vodacom account, Caroline Matlakala on 082135 failed to explain and another lady, Olivia promised to explain however explained nothing but was happy to tell me all references are closed including hers - validly so apparently!!!! I requested for Olivia that if she fails as well, she credit me together with her irganisation all the money they took from me and I will leave - she failed to do anything meaning but just **** ke off.
Worse of all, Vodacom, Olivia and MIA colleagues keep cutting my services but fail to explain what am I paying for - my account increased in rand value even after my products and services reduces - how does it work Vodacom?????
Shocking and disgusting to say the least!!!!
What horrible customer care, I am extremely unhappy, frustrated and angry that my children and I do not have services on all our Vodacom devices as and when you feel like it - I am writing this from a restaurant because you cut us off!!!!
Bring back my services and explain yourselves!
Then refund me all my money spend on all services and products ever taken with you and I will be happy to go to all those networks you refered me to and maybe you will know who is better than you from all the networks available out there, in order of priority or quality - MTN, Cell-C, Telkom, Rain or other network providers!
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still awaiting a call from Olivia or anyone in the office of the CEO’ or SRM team, to date you have not bothered to contact me instead Olivia sent Dyllan from the technical office who was sent to reiterate to me that Vodacom should not have offered me the service to begin with because where I live there is a known network/connectivity issue with regards to all services that are reliant on satellite tower feeder to dwellings, therefore not reaching customer dwellings as promised by the network provider. The speed that the service is said to be upto wa maximum will never be reached in a million years in Aandton, maybe the most which is exactly what i have been receiving - which is not even 20% of the service commitment, which is exactly what Vodacom promised to fix with excuse after excuse until Vodacom had no clue what to do but to ask me to cancel all my contracts with them and go to another network provider - in between to date then again promised to fix - during the same period of fixing is being looked into the same ****py mediocre sservice costs are increased by 50% without even alerting me then my debit order is canceled without informing me by Vodacom the network provider, then all Vodacom consultants asked to explain all this including Olivia fail and refuse to explain all this / instead run off to go ask Dyllan to come and explain why my service has not been working ever and that it will never work.
Olivia as I said to you, you want me to leave, I want all my money back - like Dale said none of you should have even offered that service to me or anyone living in areas such as mine where the tower feeder wow not reaching your router in my dwelling enough to even connect two devices without buffering - because I will always have buffering due to the incompetency of your office not knowing at all that it is caused by reasons you should know but you don’t!!!!
Hugo was the only one who app**** herself in attempting to resolve this matter by making sure u was connected somehow, you and the rest of your colleagues continue with ducking and diving as if I am gonna go away - I am going nowhere until you properly resolve this matter and give me as a customer the courtesy and respect I deserve!
I will so inv engage the next platform or the consumer regulator to engage you on my behalf since you don’t take me seriously!
“Dear client
After you sent your technical office to reiterate the above to me, what did you think was gonna happen after this, o wax gonna go away without any further discussions and proper conclusion to this matter without any answers from you Olivia or you Vodacom?????
I am waiting for your call Olivia or whomever that represents the SRM CEO office, real call not the phantom calls you claimed to have **** in order to close the so call call log or reference hereto!
I am still awaiting a call from Olivia or anyone in the office of the CEO’ or SRM team, to date you have not bothered to contact me instead Olivia sent Dyllan from the technical office who was sent to reiterate to me that Vodacom should not have offered me the service to begin with because where I live there is a known network/connectivity issue with regards to all services that are reliant on satellite tower feeder to dwellings, therefore not reaching customer dwellings as promised by the network provider. The speed that the service is said to be upto wa maximum will never be reached in a million years in Aandton, maybe the most which is exactly what i have been receiving - which is not even 20% of the service commitment, which is exactly what Vodacom promised to fix with excuse after excuse until Vodacom had no clue what to do but to ask me to cancel all my contracts with them and go to another network provider - in between to date then again promised to fix - during the same period of fixing is being looked into the same ****py mediocre sservice costs are increased by 50% without even alerting me then my debit order is canceled without informing me by Vodacom the network provider, then all Vodacom consultants asked to explain all this including Olivia fail and refuse to explain all this / instead run off to go ask Dyllan to come and explain why my service has not been working ever and that it will never work.
Olivia as I said to you, you want me to leave, I want all my money back - like Dale said none of you should have even offered that service to me or anyone living in areas such as mine where the tower feeder wow not reaching your router in my dwelling enough to even connect two devices without buffering - because I will always have buffering due to the incompetency of your office not knowing at all that it is caused by reasons you should know but you don’t!!!!
Hugo was the only one who app**** herself in attempting to resolve this matter by making sure u was connected somehow, you and the rest of your colleagues continue with ducking and diving as if I am gonna go away - I am going nowhere until you properly resolve this matter and give me as a customer the courtesy and respect I deserve!
I will so inv engage the next platform or the consumer regulator to engage you on my behalf since you don’t take me seriously!
“Dear client
After you sent your technical office to reiterate the above to me, what did you think was gonna happen after this, o wax gonna go away without any further discussions and proper conclusion to this matter without any answers from you Olivia or you Vodacom?????
I am waiting for your call Olivia or whomever that represents the SRM CEO office, real call not the phantom calls you claimed to have **** in order to close the so call call log or reference hereto!
I called customer service countless times to connect me to your office but they have no cooling clue who are you and how to connect me.
Should I address my open matters with your CEO for someone to take me seriously and properly close my issues?
I called customer service countless times to connect me to your office but they have no cooling clue who are you and how to connect me.
Should I address my open matters with your CEO for someone to take me seriously and properly close my issues?