TM
Thomas M
1 reviews | Active since Jul 2010
15 Apr 2019, 23:22
Vodacom CEO responsible for cellphone contracts a real gimmick
Pure lies; after posting on Hellopeter the cheerleaders promised An agent would respond to my query; only called to offer me a contract not resolve my query on or about 8 April saying the CEO rejected to resolve my query . To rub salt to wound or mock me further on 9 April around 15h00 a lady from Vodacom called me and offered S10 on 24 month contract which I took and gave delivery address. The lady called few minutes later to my surprise to cancel the contract I just took. Vodacom really know how to mess and not appreciate customers.Really CEO answers cellphone contract queries?? Are you a real communication giant Vodacom.
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Vodacom's replyOfficial
16 Apr 2019, 06:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 06:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Apr 2019, 14:46Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply17 Apr 2019, 14:46
Official
Dear Thomas,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)