IS
Ian S

1 reviews | Active since Jul 2016

18 Jul 2016, 15:21

Vodacom CEO office !@#ing joke!!!

<p>How do you fit 6 months of absolutely pathetic service / terrible CEO office consultants into such a little Synopsys!? How hard is it to upgrade or cancel a contact with vodacom?? Impossible!!!! How hard is it to speak to someone who knows their job at vodacom and will actually return a call as "promised"?? Impossible!! My dear friend Rani never returns calls ... and her "supervisor” Angela has yet to contact me from 3 weeks ago!! I doubt the CEO knows how!@#t the service levels are!! vodacom is anything but a "service provide" ******* would be a better description!!! </p> <p> </p> <p> </p> <p> </p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply19 Jul 2016, 05:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Jul 2016, 10:17
Official

Dear Customer

As per the feedback received, Angela has been in contact with you earlier today and provided feedback on this issue. As this matter is still ongoing their office has confirmed that they will provide regular updates.

Regards

RoderiqueLategan