Vodacom CEO ignores my complaints

I have since raised my concerns with Vodaocom even sent an email to their CEO however no response or mail acknowledging has been provided, i just wonder if vodacom feels that my money is less important to them or what, or is it perhaps that I am a small fish where other companies maybe pay them way much more, I will speak of their customer service again all they know what to teach or resolve is when you wana load airtime or ask them how to pay other than that nothing else are they able to assist you with. <br> <br> Gatvol customer.