Vodacom Century City the worst

<p>I took my phone to Vodacom for a warranty repair as it was still quite new. Firstly I phoned a few times and the calls went unanswered so physically went to the branch and the phone was booked in for tests. I removed my SIM and SD card with my data to install in my back up phone while they were in possession of the new phone. I walked back to my vehicle when my phone beeped, it was my bank informing me of a R150-00 that went off my credit card to Vodacom. I was not informed of this, I did not sign or give any approval so couldn't understand how and why this came of my account, it's supposed to be a warranty repair. I couldn't get hold of them again so I sent an email to ********** also received no reply from this. A few days later they phoned to inform me I could collect the phone, they apparently couldn't fix it so replaced it with a new phone. I collected the new phone but the manager wasn't there to assist me with my issue, I left and phoned them again later and they actually answered the phone. I spoke to Monique who couldn't explain the R150 cost and said that she would hand it to the next shift manager who would look into it. I'm still waiting weeks later! How can they be allowed to debit my bank card, I didn't even know they had my details?</p> <p>I also had seriously bad service from them when I renewed my contract and phone ealier this year.</p> <p>Regards, Patrick</p>