1 reviews | Active since Apr 2013

30 Jul 2015, 08:14

Vodacom Century City Strikes Again!

Took in my LG G3 for repair on 27.07.2015. Advised consultant the ONLY problem was that the cell reboots. She insists it is a software issue. I have an IT background and it was NOT software. Vodacom has my cell for 2 days, on 29.07.2015 I receive an sms that my cell is ready for collection. Go in to collect, literally leave the store and the cell reboots again. I go back, Steven tells me my memory card is ******* but it wont ******* any other device (BS) He didnt even check it. I show him the print out of what the consultant said was wrong and advised I never said half of those things and he says \its a generic message that comes up when reporting a fault"(AGAIN BS and I can prove this). FYI he knows nothing of my situation. He carries on having a debate with me about the device and I told him that I am not going to pay R449 monthly for a device they are NOT fixing. EVERY time I hand in a device at this branch I get the phone back and it is NOT fixed and then forced to book it in AGAIN. Steven needs some soft skills or people skills training. I am utterly disgusted at this stores service yet again and AGAIN without my phone! So much for 8 years of loyalty to the brand!"""

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2015, 09:45
Official
Hello Disappointed_SS,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team