MG
Mushfiqoh G

1 reviews | Active since Nov 2018

26 Nov 2018, 17:39

Vodacom century city is the new SARS!

Getting anyone to help you at the Vodacom Century city store is like getting your tax filed during one visit to SARS! You have one person being able to do one thing and if there isnt anyone providing that service then you have to wait. You have so many available staffers but they only do one thing. Its despicable! We went into the store, waited for 40minutes and when our number was pulled up on the screen and went to agent, he was helping some other guy, then forgot to keep our number and we had to get another number and wait for it to be called out.

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Replies (1)
Vodacom
Vodacom's reply27 Nov 2018, 10:04
Official
Dear Mushfiqoh, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 
As per discussion, query has now been Resolved.  
 
Regards 
Ashwin Abdurahman 
Consumer Website Team(SA)