Vodacom Centurion refuses to take accountability for their error

I upgraded my Vodacom contract in April at the Centurion Vodacom store.

At the time I was offered a discount on the deal and signed the agreement for the next 24 months at the discounted rate (I have a copy of the signed agreement).

Once the billing started for this contract at the end of May, I have been billed the full amount without the discounted amount deducted.

I have had to call every month to ask for the refund and have been refunded for 4 of the 6 months since the contract started.

I have been sent from pillar to post and at the end had to speak to the manager of the store where I signed for the upgrade.

This manager informed me that the discount was offered on my previous contract and refused to assist me any further.

If this is the case then the mistake was on Vodacom’s side and they are not taking responsibility for their errors.

My signed agreement for the next 24 months contract included the discount and I am being billed incorrectly every month.

This leaves a bitter taste in my mouth and I will although I have been a loyal Vodacom customer for the past 15 year will definitely reconsider the network I support going forward.