1 reviews | Active since Jun 2016

05 Jun 2016, 07:55

Vodacom Centurion Galaxy S6

<p>I have been with Vodacom for over ten years. For the most part Vodacom service and devices have been good, but I am currently struggling with an issue that they cannot or wont resolve. I bought a Samsung Galaxy S6 in Nov 2015 – since the date of purchase the device cannot link to the Internet via Edge, HSDPA, and 3 G (WAP) etc. It can connect to the Internet when connected via WIFI, no problem, but place the sim card in the device and try to access the Internet and it just does not work. I have taken the device back to Vodacom in Centurion on 4 occasions for “repairs” and it still does not work! I am a busy doctor and I need 24/7 access to data, emails etc. I expect some support or service when requesting assistance for a device that cost over 10K. Very disappointing Vodacom.</p>

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Vodacom
Vodacom's reply06 Jun 2016, 05:17
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team