Vodacom Centurion and Samsung

I was informed by the sales agent (Robin) that my upgrade to a Samsung Galaxy Note 20 was including a R4000 Samsung Voucher. This was a major factor in my decision to upgrade to that particular phone.

Once signed, I was referred to the tech department inside the store who could assist me redeeming the voucher. It took 6 assistants to finally redeem however, it was not for the R4000 voucher but a R1000 sterilizer voucher which I am unable to redeem via the text message and code they sent me.

Samsung contacted and they said they would look in to this issue and I have still not heard anything.

Extremely disappointed and want my R4000 voucher!!!