Vodacom / Centrevo - contract taken in my name *****ulently

I received a call from a Lady in March advising she was calling from Vodacom to confirm my contract. I advised her I did not apply for a contract. She advised me to give her my ID number and confirm my address and she would note that I did not apply. I told her I would do no such thing and I hung up the phone and called the Vodacom Branch in Irene. They confirmed that no account was open or pending on my name.

A few days later I got a notification that a credit check had been done by Vodacom and a few days after that I got a debit order on my Bank account.

I went in to Vodacom Irene and they checked on my name and an account had been opened by a Third Party (being Centrevo according to the report from Vodacom). I requested a copy of the documents provided with the application and they did not have a record. The consultant advised me to go to the Police Station, obtain all the necessary documents and email the ***** Department which I have done. I emailed them on 15 March 2024 and was told it will take 7 - 14 days. I received an email today to say it will now take another 7 - 14 days.

I would like to see the documents provided with the application as I did not apply and I would like confirmation that my details have been flagged as *****ulent and the contract cancelled.

Thank you.